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How do I switch my Merchant Center to Producthero?

In this article we explain how you can switch your Merchant Center from Google to Producthero CSS.

Updated over a week ago

Once we’ve received your registration and you have verified your payment method, our Customer Success team will request the switch to Producthero CSS for the Merchant Center ID you have provided. You can expect the switch to be initiated within 1–2 business days.

It only takes 3 simple steps to secure the 20% margin benefit on your Shopping ads.

We created a helpful video explaining the process, or you can read below what the onboarding process looks like.

Step 1: We request the switch

We request the switch for your Merchant Center from your current CSS partner to Producthero CSS.

Your Merchant Center will be moved to our Multi-Client Account (MCA), allowing your products to be displayed on our platform through an API connection. This setup also gives us access to your Merchant Center for whenever you need our support.

Do you want to connect your own Multi-Client Account to our CSS program?

Please contact [email protected] for assistance with the process. If you choose to transfer your entire MCA to Producthero, all shops within the MCA will be moved to Producthero CSS.

  • The connection process will be slightly different but will function in the same way.

  • All sub-accounts will benefit from the 20% margin benefit on your Shopping ads.

  • Your subscription will cover the charges for all sub-accounts and target countries within the MCA.

  • The MCA itself will not be counted as an additional shop.

Step 2: You accept the switch

You will receive an email from Google Merchant Center about a pending switch request in your account. Click the link in the email to be directed straight to the request in your Merchant Center account.

In your Merchant Center, you can view the request via Settings (1) >General account options (2) > Review the request (3).

A screen will appear where you can approve our switch request. Once you accept, one of two things will happen:

  • If your Merchant Center was previously using Google CSS, the switch to Producthero CSS will happen immediately.

  • If you were using a different CSS partner, the switch may take a few days (up to 14) depending on the grace period set by your previous CSS partner.

Step 3: Your switch is complete

Welcome to Producthero CSS! Your Merchant Center has been successfully switched to Producthero CSS and you now benefit from a 20% margin difference compared to Google CSS. You will shortly receive a confirmation email along with additional information about Producthero’s Shopping Ad Platform.

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