We're sorry to see you go! If you need help with the tools or advertising, please let us know, we'd be happy to help out. Feel free to reach out to our support team at [email protected].
Cancel subscription
To cancel your subscription, you have to use the cancellation form. Please use the email address that is associated with your payment account. If you're unsure which email address this is, check the address at which you receive our invoices.
By filling out this form, you confirm your cancellation request and indicate that you want to transfer your Merchant Center account to Google CSS. Once we have received the form, the payment account will be adjusted immediately for the relevant Merchant Center account, and we will start the switchback process to Google CSS.
It is also possible to cancel your subscription via the 'Subscriptions' section in the Account settings.
❗Please keep in mind that your subscription will automatically be activated if you do not unsubscribe before your last trial date. Please make sure to cancel your account before the last day of your 30-day trial to avoid any unnecessary billing.
Switch to another CSS partner
If you are switching to another CSS partner, please let us know by filling out the form, selecting 'I want to switch to another CSS partner' and providing the name of your new CSS partner. Please note that, in this case, our offboarding team will only end your subscription with us but will not request a switch to Google CSS.
Verify your URL
After your account has successfully been switched to Google CSS, you may receive an email from Google regarding claiming/verifying your website URL to ensure a smooth transition. We've included a helpful guide here for your reference.