Misrepresentation can be a complex issue, as it may be triggered by a variety of factors within Google’s checks and policies. We understand how frustrating this can be, and our Customer Success team is here to guide you as best as we can.
That said, it’s important to know that resolving misrepresentation often involves Google’s specialized policy teams. Because these reviews are handled directly by Google, we can’t always guarantee a resolution, and our Google account managers have limited influence in these specific cases.
Switching to Producthero CSS won’t automatically fix compliance or policy-related issues. However, our team can help you identify potential problems in your account and provide guidance on next steps. The final review and approval process will always take place through Google.
What does misrepresentation mean in Google Merchant Center?
Google’s goal is to maintain a safe and trustworthy experience for all users on its platforms and partner sites. To ensure this, Google enforces a set of advertising and Shopping policies that all merchants must follow.
If your account has been flagged for misrepresentation, it means Google detected information or practices that may not fully align with these policies. Understanding the cause and resolving it is key to reinstating your account.
We recommend reading this article where we’ve summarised common misrepresentation triggers and shared frequent issues we’ve seen among merchants. Review it carefully, check your account settings, and make the necessary adjustments before requesting another review from Google.