You can easily update billing and payment information, manage your subscription, view and download invoices, and add users with permissions in the Account Settings section of our platform. To access this section, click on the settings icon in the top-right corner of the platform and select the desired tab within Account Settings.
Access to Account Settings
By default, access to the Account Settings on our platform is granted only to the email address associated with your payment account. However, this email can authorize other users to access this area.
💡 Tip: If you're unsure which email address is linked to the payment account, check the email address where you receive your invoices.
Invite Users to the Account Settings
Follow the steps below, or ask the person with access to the email address linked to the payment account to complete these steps:
There are two ways to invite users to the Account Settings:
Via the platform
Log in with the email address associated with the payment account.
Click on the settings icon in the top-right corner of the platform.
Select a tab in the Account Settings and navigate to the User Permissions tab
From here, invite and manage users by granting appropriate permissions. Learn in this article more about the permissions.
Log in as Administrator:
Go to the Producthero platform and select Administrative only.
Use the email address linked to the payment account to log in.
A One Time Password (OTP) will be sent to your email, which you can use to access the subscription portal.
From here, invite and manage users by granting appropriate permissions. Learn in this article more about the permissions.
❗ Note: If you log in using the OTP but also have access to a Merchant Center with the same email address, you will be redirected to the Google login page to access our platform.
